Our Approach

We drive change…

Immerse

Probe, analyse and understand challenges and issues, define commercial objectives, identify business requirements.

Invent

Develop strategic landscape, operating models, innovation models, technologies, products, experiences, services, accountabilities, Identify goals, build road maps.

Implement

Design, translate, implement and deploy business, digital, brand and cultural programmes.

Impact

Communicate, test, measure, drive ROI & KPI’s, Train, develop and mentor.

we create smart experiences...

core business drivers

People Culture

Core Business Drivers

Experience Culture

Innovation Culture

Customer Culture

Service Culture

We drive success…

Uk

70%

Reduction in complaints

90%

Increase in positive customer feedback

95%

Customer satisfaction levels

Targets achieved for first time

Africa

97%

97% Employees proud of business & culture

91%

Employees like culture

89%

Employees understand the business

Middle East

25%

Higher profits through aligned internal behaviours, better knowledge and relevant practices

38%

Above average internal productivity

50%

Higher Engagement

Asia

95%

Uplift in internal understanding of business

50%

Uplift in internal engagement of initiatives

no.4

7th to 4th in the market within 6 months

25%

Higher profits

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